We will never "sell" someone a service without full confidence that our treatment will work. Ask us lots of questions, and we will ask you lots of questions to ensure our service will be effective. We have a 100% approval rating from existing customers, and we work to keep it that way. As a guarantee, we offer a one time courtesy retreat of any property within 30 days of completion of the the original treatment if you were not completely satisfied. This courtesy retreat is only offered on full payment services, and not offered on our Quick Refresh treatment or discounted treatments. We will not attempt to address severe odor issues with a Quick Refresh treatment.